View Our Website View All Jobs

Business Development Manager - Call Center Supervisor

Casa Automotive is looking for a smart, ambitious, and experienced Business Development Center Manager to join their brand new Business Development Center. This department will be an integral factor in driving traffic to the dealership. This person will be able to interview, train, motivate, and guide a team of Business Development Representatives to increase productivity for the dealership.

As the Call Center Supervisor, you will be held accountable for:

  • Maximizing sales and profitability of the center to agreed levels of performance
  • Collect and analyze metrics/run reports
  • Train and motivate BDC representatives-- lead by example
  • Support staff and clients by handling escalated calls/situations
  • Have the ability to create and maintain a process driven work environment.
  • Answer inbound calls to schedule sales appointments

Your team of representatives will be responsible for the following:

  • Outbound calls following up with Internet leads and unsold showroom traffic
  • Inbound calls from sales customers
  • Answer customer questions promptly with honesty and accuracy
  • Confidently recommend/promote services
  • Respond to customer email & chats
  • Log customer information and purify database


  • Must have Management experience
  • Heavy phone experience (Call Center Management, Telesales, Collections, etc.)
  • Ability to lead by example and motivate a team of representatives
  • Must be coachable and trainable
  • Must have upbeat, energetic, and persuasive personality
  • Must be able to submit to and successfully pass a background check and drug test

Additional Information:

This is a full-time permanent position, offering a competitive base salary, performance bonuses, paid training and more!

Each resume will be reviewed and qualified applicants will be contacted by the recruiter. Thank you for your interest. Please no walk-ins or phone calls.

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*