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Call Center Representative - Appointment Coordinator

Jim Price Chevrolet in Charlottesville is now hiring Appointment Coordinators (Call Center Representatives) to join their Business Development Center!  You will be directly responsible for helping to drive traffic to the dealership. Automotive experience is not required, but call center experience is preferred.

As an Appointment Coordinator, you will handle both inbound and outbound scripted calls and appointment setting for sales and service customers. If you have a passion for delivering excellent customer service and have a "go-getter" attitude, PLEASE APPLY!

 

Job Responsibilities:

  • Ensure all inbound sales/service inquiries are answered promptly, professionally, and according to script
  • Make outbound calls to follow up with customers who have visited Jim Price Chevrolet-- no cold calling!
  • Respond to customer emails and chats
  • Confirm appointments and reschedule missed appointments
  • Log customer information and purify CRM

 

Requirements:

  • Call Center experience preferred
  • Strong written and verbal communication
  • Confident and go-getter personality
  • Must be process-driven, coachable, and trainable
  • Must be motivated by reaching and exceeding goals--and earning bonuses!
  • Strong computer and Internet skills
  • Must be able to commit to a 40 hour work week (including occasional Saturdays and occasional evening hours)
  • Ability to successfully pass a background check and drug test
     

 

Additional Information:

Hourly Base Pay+ UNCAPPED Competitive Bonuses + Paid Training and more!

All applications must be submitted online.

Candidates with a match in qualifications will be contacted by our recruitment team. Please no walk-ins or phone calls to the dealership.

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