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Business Development Manager - Call Center Manager

A Local High Volume Growing Company in the Wausau area is seeking a smart, ambitious, and analytical Business Development Center Manager to join their Business. This department serves as an integral factor in driving sales to the company. This person will be able to interview, train, motivate and guide a team of Business Development Representatives to increase productivity. 


As the Business Development Manager, you will be held accountable for:

  • Maximizing sales and profitability of the center to agreed levels of performance
  • Collect and analyze metrics/run reports
  • Train and motivate representatives-- lead by example
  • Support staff and clients by handling escalated calls/situations
  • Have the ability to create and maintain a process driven work environment.

Your team of representatives will be responsible for the following:

  • Outbound calls following up on Internet leads
  • Inbound calls from sales customers
  • Answer customer questions promptly with honesty and accuracy
  • Confidently recommend/promote services
  • Respond to customer emails, texts & chats
  • Contact customers regarding marketing initiatives
  • Log customer information and purify database

Qualifications:

Must have Management experience
Must have Sales and Customer Service Experience
Ability to lead by example and motivate a team of representatives
Must be coachable and trainable
Must have upbeat, energetic, and persuasive personality
Must be able to commit to a 45 hour work week 

 

Additional Information:

This is a full-time permanent position, offering a competitive base salary, performance bonus, (50,000 + production bonuses) benefits package, Company Vehicle paid training and more.

Each resume will be reviewed and qualified applicants will be contacted by the recruiter. Thank you for your interest. Please no walk-ins or phone calls.

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