Oasis Chevrolet in Old Bridge is now looking for an ambitious and experienced Business Development Center Manager (Call Center Manager) to join and lead their Sales Business Development Center. This department will be an integral factor in driving traffic to the dealership. This person will train, motivate and guide a small team of Business Development Representatives to increase productivity for the dealership.
As the Call Center Manager, you will be held accountable for:
Maximizing sales and profitability of the center to agreed levels of performance
Collect and analyze metrics/run reports
Train and motivate BDC representatives-- lead by example
Handle escalated calls/situations
Have the ability to create and maintain a process driven work environment
Handle inbound and outbound calls to schedule sales appointments
Your team of representatives will be responsible for the following:
Answer customer questions promptly with honesty and accuracy
Answer inbound calls to schedule sales appointments
Outbound calls to follow up with customers and potential customers
Respond to customer email & chats
Confirm appointments and reschedule missed appointments
Log customer information and update database
Must have Management experience
Heavy phone experience (Call Center Management, Telesales, Collections, etc.)
Ability to lead by example and motivate a team of representatives
Must be coachable and trainable
Must have upbeat, energetic, and persuasive personality
Must be able to submit to and successfully pass a drug test
This is a full-time, permanent position, offering a competitive base salary, performance bonus, benefits package, paid training and more!
Each resume will be reviewed and qualified applicants will be contacted by the recruiter. Thank you for your interest. Please no walk-ins or phone calls to the dealership.