View Our Website View All Jobs

Call Center Manager - BDC

Larry Puckett Chevrolet located in Prattville, AL is rapidly growing and adapting to the ever-changing automotive business. The Business Development Center (BDC) is essentially the “heartbeat” of the dealership. We are seeking a Business Development Manager to help be the driving force of the BDC and  Larry Puckett Chevrolet. This person will train, motivate and guide a small team of Business Development Representatives to increase productivity for the dealership.

 

As the Business Development Manager, you will be responsible for: 

  • Directly responsible and accountable for maximizing sales and profitability to agreed levels of performance
  • Collect and analyze metrics/ run reports
  • Communication with sales and service departments reconciling appointments and sales
  • Motivate and guide a team of business development representatives
  • Leadership by example
  • Staffing, scheduling and reviewing compensation for business development representatives
  • Responding to internet leads, and phone leads from multiple sources
  • Ensure that ALL leads are followed up with
  • Support staff and clients by handling escalated calls and situations

 

Your team of representatives will be responsible for the following:

  • Answer customer questions promptly with honesty and accuracy
  • Answer inbound calls to schedule sales and service appointments
  • Outbound calls to follow up with customers and potential customers
  • Respond to customer email & chats
  • Confirm appointments and reschedule missed appointments
  • Log customer information and update database

 

Requirements

  •  Superb communication skills BOTH written and verbal
  • Must have heavy phone experience (collections, call center, telesales, etc.)
  • Previous experience guiding a team of call center agents
  •  Adaptability
  •  Proven record of leadership skills
  •  Key attention to detail
  •  Customer and team focus
  •  Microsoft office proficiency
  •  Must be able to successfully pass a driving record, drug test, and background check

 

Additional Details:

This is a full-time, permanent position offering excellent pay and benefits

 

All qualified candidates will be directly contacted by our recruiting team. Please do not walk in or call the dealership. 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Veteran/Disability status