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Customer Service Specialist- BDC

Franklin Chevrolet in  Franklin, VA has an opening for a Customer Service Representative(BDC Agent). Automotive knowledge is helpful but is NOT required. Call center experience is a must! As a Customer Service Representative, you will handle inbound/outbound scripted calls and appointment setting for sales customers. If you are a "go-getter" mentality and are experienced in working in results driven environments, please apply!

 

Job  Responsibilities:

Ensure that all incoming service/sales inquiries are answered promptly, professionally and according to script 

• Outbound calls to follow up with customers who have visited the dealership

• Respond to customer email & chats 

• Confirm appointments and reschedule missed appointments

• Customer Satisfaction calls to make sure customers are happy with the service they received

• Log customer information and purify database. 

 Qualifications Skills/Requirements: 

1+ years of call center experience

• Strong written and verbal communication -bilingual is a plus! 

• Confident personality—"Go-getter!" someone that "Won't take NO for an answer"

• Must be motivated by reaching and exceeding goals

• Strong Computer and Internet Skills 

• Polished and professional appearance 

• Must be able and willing to work full time, including rotating shifts and alternating Saturdays

• Must be willing to submit to and pass both a background check and a drug test

Additional information

Competitive Hourly Pay + Uncapped commissions. 

 All applications must be completed and submitted online via the application to the right. Candidates with a match in qualifications will be contacted by our recruitment team. Walk-ins or phone inquiries to the dealership will not be considered.

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