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Appointment Coordinators - Call Centre Agents

Pfaff Automotive Partners is now hiring Appointment Coordinators (Call Centre Agents) to join their Business Development team! You will be directly responsible for helping to drive traffic to the dealership. Automotive experience is not required, but call centre experience is preferred.

As an Appointment Coordinator, you will handle both inbound and outbound scripted calls and appointment setting for sales and service customers. If you have a passion for delivering excellent customer service and have a "go-getter" attitude, PLEASE APPLY!

 

Job Responsibilities:

  • Ensure all inbound sales/service inquiries are answered promptly, professionally, and according to script
  • Make outbound calls to follow up with customers who have visited Pfaff Automotive Partners-- no cold calling!
  • Respond to customer emails and chats
  • Confirm appointments and reschedule missed appointments
  • Log customer information and purify CRM

 

Requirements:

  • Call Centre experience preferred
  • Strong written and verbal communication
  • Confident and go-getter personality
  • Must be process-driven, coachable, and trainable
  • Must be motivated by reaching and exceeding goals--and earning bonuses!
  • Strong computer and Internet skills
  • Must be able to commit to a 40 hour work week (including rotating Saturdays and occasional evening hours)
  • Ability to successfully pass a background check 

 

Additional Information:

Base Pay + Competitive Bonuses + Paid Training and more!

All applications must be submitted online.

Candidates with a match in qualifications will be contacted by our recruitment team. Please no walk-ins or phone calls to the dealership.

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