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Service Appointment Coordinator

Phil Hughes Honda in Athens GA is expanding their Business Development Center and now hiring Service Appointment Coordinator (Call Center Agents) to handle inbound and outbound calls to set appointments for customers. We are growing and looking to hire agents who will grow with us. You will be an integral part in helping drive traffic into the dealership. Call center, collections, and/or automotive knowledge is helpful, but not required. Immediate training and ongoing support are provided.

Responsibilities include:

Handling both inbound and outbound scripted calls to current and prospective service customers
Answering customer questions and addressing concerns with honesty and accuracy
Updating CRM with customer information

Qualifications:

  • Call center, collections, inside sales experience is a plus
  • Strong written and verbal communication
  • Proven results of exemplary customer service skills
  • Confident personality—must feel comfortable upselling and being persuasive
  • Must be motivated by reaching and exceeding goals
  • Ability to be coached and trained is necessary
  • Strong computer and Internet skills
  • Ability to thrive in a fast-paced environment

Must be able to submit to and successfully pass a drug screening

Additional Information:

The schedule may include rotating shifts to include occasional evenings and Saturday hours. Offering competitive base pay + bonuses—no cap on earnings! Paid training

How to Apply:

Please respond with your professional resume and cover letter. You will be contacted if your skills and experience match our current needs and requirements. Please, no phone calls or walk-ins.

Job Type: Full-time

Required experience:


Appointment Setting: 1 year
Customer Service: 1 year

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